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Frequently Asked Questions

About DHA

Discount Home Automation (DHA) is a no-frills discount distributor that offers low, low prices on thousands of smart home automation and security products. We have a huge warehouse in Southern California, where we've been shipping out products since 2006.

Our low overhead business model lets us pass our savings onto you! Know what you want? Just find it and buy it. Simple! Most items are out the door same day up until 3pm PT.

We're right at your fingertips! Contact us online through Live Chat, our Contact Us page, or email. We promise speedy replies. Sorry, no phone calls. We're busy getting orders out the door!

DHA's Privacy Policy tells you what you need to know to feel great about ordering from us. You can also read about our Trustwave Compliance Policy and our free 4x Buyer Protection Program.

Sign up for our weekly email newsletter here.

All products are brand new, direct from the manufacturer. Open-box items are exceptions and are marked as such on the special open-box item page.

Yes! Although we can't offer detailed system designs or tech support/troubleshooting, we do have enough product knowledge to point you in the right direction. Just shoot your questions through Live Chat, our Contact Us page, or email. We know this industry pretty well, and we're confident we can help you make sure you're buying the right parts!

Yes! Every day, real customers leave us feedback about their order experience through our Shopper Approved review program. Check out these real DHA reviews managed and verified by Shopper Approved. You can also find this information by clicking the button at the top left corner of every page of our site. As you'll see, we have happy customers!

Pricing

Yes! We like to think our prices and services are the best around, but we know we can't find every competing price on the web. If you find a lower price somewhere else, let us know! Plus, we offer a FREE service called Trust Guard 4x Buyer Protection Program with price matching benefits and more. See our Price Match Policy for details.

After you place your order, you'll receive an automatic email offering this free service. Just sign up! You have 48 hours to opt in, so don't forget!

We work hard to offer deep discounts on our quality, brand-name products, and our listed retail prices are so low that we truly can't go lower without losing money or hurting our installing dealers. While you're welcome to ask about a specific item, we typically offer the same price whether you buy 1 or 100.

We hope you enjoy our low prices and fast shipping on items you need for your job or project. While we don't have a discount pricing program for installers, we focus on carrying an array of items that are typically used in your industry. Fulfilling your order and getting it shipped right away is our #1 goal for you.

Ordering

When an order is successfully placed online, you will be given an order number on the last page of the ordering process. You will also immediately receive an email with your order confirmation. If you don't see this email, just ask us! (Don't forget to check Spam.) In the event that you receive a transaction error, please Contact Us so we can take your order manually and fix any technical issues.

Your credit card is charged only after your order has actually shipped. However, you may see a pre-authorization or pending authorization on your credit card statement. This will disappear and become an actual charge when your order is shipped.

If your order is delivered in multiple shipments on different days, then your card will be charged only for the items shipped that day.

Your shipping confirmation email is also your receipt. It shows how much you're being charged for that shipment. Check your email for this confirmation message, or ask us through Live Chat, our Contact Us page, or email.

Check the product page for current stock information, located under the product price. Items with the "IN STOCK!" label are guaranteed in stock. Otherwise, items with a note that we'll ship in 4-7 business days indicate that we've run out of stock or the product is on backorder. Need details? Feel free to ask us!

We email status updates about all out of stock items, so be sure to check your inbox for emails from us. Don't forget, we're happy to answer questions through Live Chat, our Contact Us page, or email.

It's always best to ask us directly through Live Chat on our website. That way, we can catch your order before it ships! You can also send an email. If you cancel your order before shipment, your credit card will not be charged. However, you may see a pre-authorization or pending authorization on your credit card statement. This will soon disappear after your cancellation is completed. No refund is issued, because money was never taken out of your account.

Shipping

Check your email inbox for a shipping confirmation with a tracking number. If you missed the email, feel free to ask us! All in-stock items ship the same day you place your order up until 3pm PT M-F. Most other items ship within 4-7 business days.

Once your order has shipped, you'll receive an email shipping confirmation with a tracking number. Orders are shipped by USPS or UPS. Their websites are www.usps.com or www.ups.com. (If you don't see your confirmation email, remember to check Spam!) Still not sure where to find your tracking information? Just ask us!

DHA uses USPS and UPS. We choose the best carrier for your specific order based on package weight and your location.

Most orders ship from our Southern California warehouse. Some items ship directly from the manufacturer to you.

To determine the shipping cost for your order, simply add your item(s) to the shopping cart and enter your address. Our website will calculate the shipping charges for you. We have a few shipping promo codes to choose from, if your order meets the requirements. Check out the details on our Shipping Policy page.

We sure do! To determine the cost, simply add your item(s) to the shopping cart and enter your shipping address. Our website will calculate the shipping charges for you. (Shipping promotions are not valid for international orders.)

Promo Codes

Enter the promotional code in the Coupon Code box during checkout, and then click "Apply" to activate your discount. The Coupon Code box is located on the Shipping and Review & Submit pages.

Some restrictions apply to our promotional offers. Take a look at our policies to make sure your order qualifies. If you still have questions or you experience a technical error, just ask us for help!

No, only one code may be entered per order.

Returns

DHA stands behind the products we sell with a full refund or replacement on products within 30 days of purchase. However, some exceptions do apply. For details, please read our complete Return Policy. If you have additional questions, please ask us.

The products we sell are top-quality from brand-name manufacturers. However, things do go wrong sometimes. We stand by our products, and we'll help you receive a repair or replacement under the manufacturer's warranty.

First, contact us through through Live Chat, our Contact Us page, or email to request a Return Authorization (RA) number. We're ready to help! Please be sure to provide us with your order number (listed in your order confirmation email) and the reason you're requesting a return. Once your return can be approved, we'll provide you with the required RA number and instructions for completing your return.

Once your return is delivered to our warehouse, we'll send you a courtesy email letting you know it's here. Please allow up to 2-4 business days for your refund to be processed. Replacements for defective items will be sent out right away, and you'll get another email with the tracking number, so you know it's on its way.

Refunds are credited back to your original payment method.