DHA stands behind the products we sell with a full refund or replacement on products within 30 days of purchase.
To return a product, simply email your request to firstname.lastname@example.org and we will initiate our easy return process.
Our Easy Return Process
Qualifying return requests will result in a Return Authorization (RA) number within one business day. You will receive your RA number and instructions on how to complete your return. RA numbers are valid for 10 days.
Like-New Product Refunds: Merchandise returned within 30 days of purchase with the appropriate RA number will receive a full product cost refund, provided it is in perfect unused, uninstalled condition in its original undamaged and unmarked packaging. Packages must be complete with all instructions and warranty cards. Packages that do not meet these criteria may incur a 35% restocking fee.
Defective Products: Defective products returned within 30 days of receipt are eligible for either a refund or replacement/repair under warranty, depending on your preference and/or the manufacturer's warranty policy, respectively. After 30 days, defective products may only be replaced or repaired according to the warranty policy. Once your item is returned to DHA under warranty, we will either initiate the return to the manufacturer for their repair service or ship a no-charge replacement via standard ground service (within the U.S.). Upgraded expedited shipping is available at an additional cost.
Shipping costs are not refundable, but DHA will pay for standard shipping to mail your exchanges or replacements for defective merchandise within the US.
Products not eligible for returns:
- Bulk Wire Products
- Books, Plans and Software (due to copyright laws)
- Damaged or Incomplete Products
- Defective Products Under Expired Warranty
- Clearance, Open Box, Discontinued, and Customized Products (sales are final)